Refund Policy
We’re confident you’ll love Liftora, but if it’s not quite what you expected, we’ve got you covered! Here’s how it works:
Unused Product Returns: If you haven’t opened or used your Liftora, you can return it within 14 days of receiving it. Simply send it back to us, and we’ll process a refund. Please note that return shipping costs are the responsibility of the customer, and any label fees will be deducted from your refund.
Your 30-Day Journey: Once you’ve started using Liftora, we encourage you to fully experience the benefits with a 30-day commitment. After completing 30 days, if you feel it’s not the right fit for you, you’ll have an additional week to reach out, and we’ll gladly process your refund. This gives you ample time to truly feel the impact!
Discounted Purchases: If you applied a discount, your right to a refund after use is waived. However, if the product and packaging are unopened, you can still return it within 14 days of receiving it.
Parcel Lost in Transit?
If your parcel is lost in transit, please notify us at support@sevora.ae within 10 business days of the estimated delivery date. Be sure to include your order number and any tracking details available.
If your parcel is confirmed lost in transit for the first time, we will reship it to a pickup point near you.
If the order is not picked up from the pickup point and is automatically returned to us, no refund will be issued.
A refund will only be processed if the order is returned to us directly by the customer.
Our support team is here to assist you in locating your package or determining next steps if needed.
Refunds will be issued only to the original payment method used to place the order. If the original payment method is no longer valid, store credit will be provided.
To request a refund under this policy, please contact us at support@sevora.ae with your order number and details about the use of the Liftora packs.
Refunds will only be processed to the original payment method used to make the purchase. If the original payment method is no longer valid, store credit will be issued.
For any questions or concerns, contact us at support@sevora.ae
